Hospital Policies

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases always receive top priority, which is why occasional appointment delay is inevitable. Please understand that we make a sincere attempt to see each client on time. 

Drop-off appointments are sometimes available for fully vaccinated pets. A 'drop off' means you may be able to bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off in the morning so our doctors can examine the patient in between appointments. The doctor will discuss the diagnosis, treatment and discharge instructions when the animal is picked up. Please call us to determine if your pet can be a drop off appointment. Drop offs are determined on a case by case basis by the doctor.  

Patient Arrival Policy

Please have dogs on leashes and cats in carriers prior to entering the waiting room. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. We prefer dogs be on a standard 6 foot leash and not on a retractable leash as these can cause injuries to other pets and people. If on a retractable leash, please keep the leash short. We have leashes available for you to use if needed. 

All cats must be presented in an appropriate cat carrier. 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks. We offer Care Credit as of 5/18/22.


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